Orders placed by 1PM ET will typically ship out that same day. Orders placed after 1PM ET will ship out the following day. Orders placed after 1PM ET on Friday or on the weekend will be shipped out on Monday. Special order items, made-to-measure items, and items requiring tailoring (e.g., hemming trousers) will take longer to ship. Orders may be shipped in multiple packages. If you have a specific date by which you need your order in hand, please reach out to our Customer Experience Team for a more exact ETA by emailing firstname.lastname@example.org. International shipping is available at checkout.
The Andover Shop prides itself on providing the highest quality clothing and products and amazing customer service. We want to make sure you love each and every item you purchase. However, if a product that is purchased from our store does not meet your expectations, we offer returns within 30 days after purchase for a refund or exchange. To be eligible for a return or exchange, items must be in their original, unused and unwashed condition, with all tags and packaging still attached. Undergarments, masks, and apothecary items are not eligible for return or exchange. For more information on our return process, please visit: Return and Exchange Policy